Privacy Policy

1. Information We Collect

a. Information You Provide to Us

When you register for and use FleetNexa, we collect information that you provide directly to us, including:

• Account Information: Your name, email address, phone number, business name, and payment information.
• Vehicle Information: Details about vehicles you manage through our platform, including registration information, vehicle identification numbers, images, pricing, and availability.
• Customer Information: Information about your customers and their bookings, including names, contact details, booking preferences, and rental history.
• Communications: Information you provide when you contact our customer support, respond to surveys, or otherwise communicate with us.

b. Information We Collect Automatically

When you access or use our Service, we may automatically collect information about you, including:

• Usage Information: How you interact with our Service, including features you use, pages you visit, and actions you take.
• Device Information: Information about your device, including IP address, device type, operating system, and browser type.
• Log Data: Information our servers automatically collect when you access our Service.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your interactions.

2. How We Use Your Information

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send technical notices, updates, and security alerts
• Respond to comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect and prevent fraudulent transactions
• Personalize and improve your experience
• Develop new features and functionality
• Generate anonymized data for research
• Comply with legal obligations

3. Sharing of Information

a. RentNexa Integration

When you enable the RentNexa integration, specific information about your vehicles, business, and availability will be displayed on the RentNexa platform for consumers to view and book. This includes:

• Vehicle details, specifications, and images
• Pricing and availability information
• Business name, logo, and contact information
• Rental terms and conditions

b. Service Providers

We may share your information with third-party vendors, consultants, and other service providers who require access to your information to perform services on our behalf, such as:

• Payment processors
• Cloud storage providers
• Customer support services
• Email delivery services
• Analytics providers

c. Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

d. Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

e. With Your Consent

We may share your information with third parties when we have your consent to do so.

4. Data Security

We implement appropriate technical and organizational measures to protect the security, confidentiality, and integrity of your data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Regular security assessments and audits
• Access controls and authentication requirements
• Regular data backups
• Staff training on data protection and security practices

However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you with the Service. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

If your account is suspended due to non-payment, your data will remain in our system for 90 days, during which you can request your data to be deleted or receive a copy.

For dormant accounts (inactive for 12 consecutive months), we reserve the right to suspend or terminate the account after providing notice to the email address associated with the account.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to certain exceptions.
• Data Export: You can export your data from FleetNexa at any time in standard formats (XSLS) through the export tools provided in the platform.
• Account Information: You can update your account information through your account settings.
• Marketing Communications: You can opt out of marketing communications by following the unsubscribe instructions included in our emails.

To exercise these rights, please contact us using the contact information provided at the end of this Privacy Policy.

7. Children's Privacy

Our Service is not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from those in your country.

9. Consumer Data from RentNexa

When consumers book your vehicles through RentNexa, you will receive their booking data through your FleetNexa account. You are responsible for:

• Handling this consumer data in accordance with applicable privacy laws
• Securing any personal information of consumers
• Using this data only for legitimate business purposes related to the provision of rental services
• Not using consumer data for marketing purposes without explicit consent

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your interactions with our Service. You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. However, some parts of the Service may not function properly if you disable cookies.

11. Third-Party Links and Services

Our Service may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy applies only to our Service. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website or through notifications within the Service. Your continued use of the Service after such modifications constitutes your acknowledgment of the modified Privacy Policy.

13. Caribbean Data Protection Compliance

We are committed to complying with applicable data protection laws in the Caribbean region, including:

• The Data Protection Acts of relevant Caribbean jurisdictions where applicable
• Industry best practices for data protection and privacy

14. Data Processing Records

In accordance with best practices and applicable regulations, we maintain records of our data processing activities, including:

• Categories of data subjects and personal data
• Purposes of processing
• Categories of recipients
• International transfers
• General description of security measures